In a move aimed at sharpening Suryoday Small Finance Bank’s product strategy and customer journey, the Mumbai-based lender has announced the appointment of Aniket Vishwas Sapre as Chief Products Officer and Head of Customer Experience, effective April 7, 2026. The role places Sapre at the helm of product development, pricing and the overall customer experience—critical levers as the bank doubles down on digital-first offerings and enhanced service delivery.
Sapre brings more than two decades of experience in retail banking and product management, with deep expertise in liability products, customer experience, and digital banking. His career spans stints at Fino Payments Bank, AU Small Finance Bank, Axis Bank, YES Bank, and ICICI Bank. Notably, he previously spent roughly three years with Suryoday Small Finance Bank, equipping him with intimate knowledge of the bank’s culture and the needs of its customers. The new assignment positions him to align the bank’s product suite with evolving customer expectations and competitive dynamics.
The appointment underscores Suryoday’s emphasis on customer-centric product innovation as it navigates a rapidly evolving financial services landscape. By placing a seasoned executive at the intersection of products and customer experience, the bank signals its intent to accelerate digital initiatives, streamline interactions across channels, and deliver more integrated solutions for its clientele.