Oberoi Realty Limited has appointed Priti Thakur as Assistant Vice President – Customer Service, with effect from September 28, 2026. The move signals the developer’s continuing emphasis on elevating the customer experience across its portfolio of properties and services, backed by a seasoned professional at the helm of its service leadership.
Thakur brings more than 25 years of experience spanning customer experience management, digital transformation and automation, along with program and change management. She holds a PGDBA in Marketing from Symbiosis and a certification program from ISB, Mohali. Notably, she has previously been associated with Oberoi Realty Limited for a total of 16 years, and has also worked across the real estate and technology sectors, bringing deep familiarity with the company’s ethos and the broader industry landscape.
The appointment reflects Oberoi Realty’s focus on strengthening its customer-centric capabilities, leveraging digital tools and process re-engineering to enhance service delivery. While the role is described as contractual and aligned with the company’s employment policy, Thakur’s track record suggests a strategic emphasis on transforming customer interactions and driving operational excellence in a competitive market.