eClerx Services Limited has appointed Hoshi Mistry as Principal – Customer Experience, a senior-management role that reflects a sharpened focus on client-facing excellence. The appointment, effective July 10, 2026, positions the veteran leader to shape the company’s customer experience strategy as it scales its services footprint across industries.
Hoshi Mistry’s ties with eClerx run deep. He originally joined the firm in 2002 and spent more than two decades helping build and scale several businesses while reinforcing the client-first culture the company is known for. After a brief departure in 2023, he returns from GeBBS Healthcare Solutions, where he served as Chief Operating Officer and led Revenue Cycle Management across a broad US healthcare provider and payer portfolio. In that role, he championed workflow automation, digital transformation and technology-enabled improvements that boosted efficiency and outcomes at scale.
His re-emergence at eClerx signals a deliberate strategy to fuse long-standing domain insight with hands-on execution to elevate customer experience across functions. By pairing operational discipline with a renewed emphasis on client outcomes and digital-enabled processes, the company aims to deepen client partnerships and drive sustainable growth.